(b) The call center system, or a component of such a system, will record patron instructions received and transmitted to a licensed Arkansas pari-mutuel race book and the date/time instructions are received from a patron for:

1. (1) Pari-mutuel horse race wagers to be placed; and
2. (2) Any other pari-mutuel horse race wagering instructions as may be approved by the commission.

(c) The operator of a call center performs such patron services as:

1. (1)

   1. (A) Receiving pari-mutuel horse race wagering instructions from a patron and performing procedures to provide reasonable assurance that the patron is located within the borders of a state or foreign jurisdiction in which pari-mutuel horse race wagering is legal, and that the state or foreign jurisdiction does not otherwise restrict wagering on accounts located outside its borders prior to accepting a wagering communication.
   2. (B) Reasonable assurance of patron location includes, but is not limited to, an inquiry process through electronic or voice-only means in which patrons affirm their physical location at the time of each wagering communication.
   3. (C) A recording of the inquiry process with the patron shall be retained for a period of sixty (60) days;
2. (2) Providing help desk responses to patrons and the general public concerning pari-mutuel horse race wagers at a licensed Arkansas pari-mutuel race book; and
3. (3) Such other patron services as may be approved by the commission.

(d)

1. (1) In addition to the posting of the wager in the off-track pari-mutuel race system by the Arkansas pari-mutuel race book, all wagering instructions shall be electronically recorded and retained for a period of sixty (60) days.
2. (2) The method of recording the wagering instructions must be approved by the commission.
3. (3) Such recordings must be made immediately available to any commission agent upon request.