1. (a)

   1. (1) Kiosks must be capable of detecting and displaying the following error conditions.
   2. (2) The error condition must illuminate the tower light or sound an audible alarm.
   3. (3) This requirement may be substituted for a notification system that alerts staff of error conditions.
   4. (4) The kiosk shall be able to recover to the state it was in immediately prior to any interruption that occurred, including during payment.

2. (b) Error conditions requiring attendant intervention are denoted by ‘*’:

   1. (1) Power loss or power reset;
   2. (2) System and kiosk not communicating (this may be detected upon ticket insertion only);
   3. (3) RAM error (critical memory)*;
   4. (4) Low RAM battery (if battery external to the RAM itself used)*;
   5. (5) Ticket voucher-in jam*;
   6. (6) Door open (all external doors);
   7. (7) Bill acceptor stacker full (this condition should cause the bill acceptor to disable itself to no longer accept anything);
   8. (8) Bill acceptor door open;
   9. (9) Bill stacker door open or bill stacker removed; and
   10. (10) Printer errors (if internal printer is supported)*.
3. (c) If the redemption kiosk uses error codes instead of a text explanation of the error conditions, a description of error codes and their meanings must be affixed on the inside of the redemption kiosk.
4. (d) If any of the above error conditions occur during the acceptance and/or escrowing of a ticket voucher, the ticket voucher must be returned to the patron without a status change on the validation system or, once the error condition is cleared, proceed to pay the patron and have a status of ‘Redeemed’ on the system.

Codification Notes: “RAM” means random access memory.