(a)

1. (1) The Office of the Arkansas Lottery may review the record without a hearing or oral argument and issue a written decision on behalf of the office.
2. (2) The Commissioners, pursuant to the power granted to them in Arkansas Code § 23-115-205, may authorize its legal committee to hear and dispose of administrative appeals from the Director of the Office of the Arkansas Lottery as the office deems appropriate, including, but not limited to, designating one (1) of its members to consider an act on an appeal on behalf of the office.
3. (3) Therefore, references herein to "Commissioners" or "Commission" shall be read to take this delegation of authority into account.

(b) The office may in its sole discretion:

1. (1) Conduct its own review or investigation;
2. (2) Conduct a de novo review in whole or in part; or
3. (3) Allow oral argument in the manner and under procedures that the office deems appropriate under the circumstances.

(c)

1. (1) A copy of the office’s written decision will be sent to the appellant by certified mail, return receipt requested, or any other method by which a written business record of delivery is kept, such as hand delivery by:

   1. (A) Courier;
   2. (B) Express mail; or
   3. (C) Overnight express courier.
2. (2) The original written decision shall be retained by the office.
3. (3) The written decision of the office will be final, and no further appeal to the office will be allowed.