(a)

1. (1) A legal owner may present the winning ticket for a prize not exceeding five hundred dollars ($500) to any retailer, an Office of the Arkansas Lottery approved claim office, the Office of the Arkansas Lottery main office, or may mail the signed ticket to the Office of the Arkansas Lottery for payment.
2. (2) Prizes shall be paid during the normal business hours of the retailer.
3. (3) If the claim cannot be validated, the claimant must fill out an Office of the Arkansas Lottery claim form and mail or present to the Office of the Arkansas Lottery the completed form with the disputed ticket.
4. (4) A check shall be forwarded to the claimant for payment of the amount due if the claim is validated.
5. (5) In the event that the claim is not validated, the claimant shall be promptly notified that the claim is denied.

(b)

1. (1) A legal owner of a prize of more than five hundred dollars ($500) shall complete a claim form and submit the form with the winning ticket either in person at an Office of the Arkansas Lottery claims center or by mail to the Office of the Arkansas Lottery main office.
2. (2) Upon validation, a check shall be forwarded to the claimant in payment of the amount due.
3. (3) The Office of the Arkansas Lottery will deduct from the amount due any required federal and state income tax withholdings and any withholding required by Arkansas Code § 23-115-1001 et seq.
4. (4) In the event that the claim is not validated, the claim shall be denied, and the claimant shall be promptly notified that the claim is denied.