23 CAR § 371-211 – Player error

(a) The Office of the Arkansas Lottery is not liable for lottery tickets or shares that are purchased in error.
(b) It is the responsibility of the player to verify at the time of purchase that he or she in fact received what was requested and to rectify any discrepancy immediately.
(c) If a defective ticket is purchased, the only responsibility or liability of the office is the replacement of the defective ticket with another un-played ticket or tickets of equivalent sale price from any other current game.