(c) Where a specific rule provides that the purchaser of a lottery ticket or share may cancel the purchase, the following is the procedure for cancellation:

1. (1) To cancel a purchase of a lottery ticket or share, the player must return it to the selling retailer on the day of purchase before wagers are disabled prior to the first drawing or other winner determination time as applicable;
2. (2) The player shall receive a refund from the retailer equal to the purchase amount of the lottery ticket or share; and

3. (3) If a lottery ticket or share cannot be cancelled because the Office of the Arkansas Lottery’s central computer system does not record the cancellation in a timely manner due to a mechanical or electronic transmission malfunction, credit may still be given to the retailer provided the following steps are taken:

   1. (A) The retailer attempts to cancel the lottery ticket or share before wagers are suspended and a computer record of the attempt is created;
   2. (B) The retailer calls the Retailer Services Hotline and gives the lottery ticket or share's identifying number to the operator; and
   3. (C) The retailer mails the lottery ticket or share to the office within two (2) weeks from the date of purchase.