(a)
- (1) For complaints filed at the State Insurance Department against licensees, the department strongly encourages that the complaint be submitted to the department under the form available at https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=AR&dswid=-6015.
- (2) However, the department shall accept a complaint in any format or manner that sufficiently details and answers similar fields as those listed in the complaint form.
- (b) Complaints should be filed by the named insured or authorized representative or attorney of the insured.