1. (a)

   1. (1) Cases closed not rehabilitated in Status 28 can only be closed from Statuses 18 – 24.
   2. (2) An individual’s record of services will be closed as not rehabilitated when it is determined that suitable employment cannot be achieved or that employment resulted without benefit derived from VR services.
   3. (3) The counselor will also provide the individual with information regarding services available from the Client Assistance Program and how to contact the Client Assistance Program.

2. (b) Procedures — Closed not rehabilitated (Status 28).

   1. (1) Pay or cancel any outstanding encumbrance.
   2. (2) The counselor must document in the case notes the reason for closure.

   3. (3)

      1. (A) Complete the VR Case and Closure/Amendment Information Form.
      2. (B) See Forms, Appendix E.
   4. (4) The VR Case and Closure/Amendment Information Form will be generated in the case file and a copy will be given to the individual.
   5. (5) If appropriate, the individual will be referred to other agencies, programs, or Workforce Innovation Opportunity Act of 2014, Pub. L. No. 113-128, one-stop partners.
   6. (6) The case management system will generate the status move after required data is keyed for Status 28.

   7. (7)

      1. (A) The individual will complete the Consumer Satisfaction Survey form.
      2. (B) This form can be:

3. (i) Given to the individual;

   1. (ii) Mailed;

      1. (iii) Emailed; or

         1. (iv) Accessed online.

Codification Notes: “VR” means vocational rehabilitation.