1. (a)

   1. (1) Repairs of wheelchairs present numerous problems, and it will not be possible to provide detailed procedures to cover every possibility.
   2. (2) In general, all repairs should first be addressed through the vendor where the wheelchair was purchased.
   3. (3) If this is not possible, arrangements should be made to repair the wheelchair at Arkansas Career Training Institute.
   4. (4) The counselor and individual will make the decision based on resources and immediacy of the situation in accordance with informed choice.

2. (b) Procedures — Repair of wheelchairs.

   1. (1) Documentation of the action to be taken will be made in the case note.

   2. (2)

      1. (A) Check with Access and Accommodations for parts in inventory for repair.
      2. (B) If not, refer to durable medical equipment vendor for repairs.

   3. (3)

      1. (A) Complete referral procedures for Access and Accommodations for an evaluation/assessment.
      2. (B) See Forms, Appendix E, and Special Programs, Appendix B.
   4. (4) Refer to the Arkansas Rehabilitation Services vendor list or secure W-9 from new vendor.
   5. (5) The case management system will generate the status moves after required data is keyed for appropriate status.
   6. (6) Key required information into the case management system for Arkansas Rehabilitation Services purchase authorization.

   7. (7)

      1. (A) When device/service is received, verify the individual received device/service and can use device.
      2. (B) Document in the ECF.

   8. (8)

      1. (A) When billing statement is received, key required information into the case management system for payment.
      2. (B) Support staff will be responsible for making payments.
      3. (C) Payment will not be processed without an attached bill from the vendor.
   9. (9) Refer to out-of-state policy limitations, if necessary.
   10. (10) University of Arkansas for Medical Sciences requires special payment.

Codification Notes: “ECF” means electronic case file.