(a)

1. (1) Whenever a determination is made by Arkansas Rehabilitation Services that affects the provision of vocational rehabilitation services, the applicant/client can request a review of that determination.
2. (2) See generally 34 C.F.R. § 361.57 and Arkansas Code § 20-79-215.
3. (3) The applicant/client can make this request verbally or in writing, but must do so within thirty (30) days of the determination to initiate due process.
4. (4) It is the responsibility of Arkansas Rehabilitation Services staff to immediately notify the appropriate District Manager if staff have a reasonable belief that an applicant/client seeks review of a determination.
5. (5) If a verbal request is received, Arkansas Rehabilitation Services staff will ensure the correct form is completed, which may require assisting the applicant or client with the form.

6. (6) However it is completed, the form (Request for Administrative Review) must include both the:

   1. (A) Date of the determination in question; and
   2. (B) Date of the request for review.

(b)

1. (1) The counselor will advise the applicant/client of the Client Assistance Program.
2. (2) All forms documenting a request for review will immediately be given to the District Manager.
3. (3) If the issue cannot be resolved between the client/applicant and the counselor, the District Manager will follow the procedures in Step 2.