20 CAR § 835-1401 – Due process steps and procedures

(a) Due process begins once an applicant/client makes a request verbally or in writing for review of a determination affecting the provision of vocational rehabilitation services.

(b) Due process will normally progress in the following sequence:

STEPS	PROCEDURES
1	Applicant/client will discuss the issue(s) with the counselor. A written determination will be issued to the client. The counselor will advise the applicant/client of the Client Assistance Program (CAP).
2	If dissatisfied with the determination, the applicant/client can ask for administrative review from a District Manager.
3	Mediation is available after administrative review, but participation is voluntary on the part of the applicant/client and Arkansas Rehabilitation Services.
4	If dissatisfied with the decision on administrative review (or if mediation was unsuccessful), the applicant/client can ask for an impartial hearing.
5	The applicant/client may file a civil action if dissatisfied with the result of the impartial hearing.

(c) Unless the parties agree to an extension of time, any impartial hearing must be held within sixty (60) calendar days of the date that the client/applicant requests review of the determination in question.