(a)

1. (1) The agency will serve on the respondent a written order that reflects the action taken by the agency.
2. (2) The order will include a recitation of facts found based on testimony and other evidence presented and reasonable inferences derived from the evidence pertinent to the issues of the case.
3. (3) It will also state conclusions of law and directives or other disposition entered against or in favor of the respondent.

(b)

1. (1) The order will be served personally or by mail on the respondent.
2. (2) If counsel represents respondent, service of the order on respondent’s counsel shall be deemed service on the respondent.