1. (a)

   1. (1) Program services may be provided, as appropriate, in person through existing facilities or remotely through a telephonic system or other comparable technological system.
   2. (2) Any technological or telephonic system used must maintain the confidentiality of participant information obtained while providing program services, including security of data in compliance with HIPAA and HITECH, and all state or federal privacy laws.

2. (b) No agency shall be:

   1. (1) Required to refer a woman for any social or medical service to which the employee or agency has a conscience objection;
   2. (2) Prohibited from discussing abortion or related topics; or
   3. (3) Prevented from recording information voluntarily disclosed by the participant to provide the participant support, either immediately or on an ongoing basis.
3. (c) The agency must maintain a call answer rate of eighty percent (80%) within twenty (20) seconds.

4. (d) Program services offered by the agency must be free to participants and must include:

   1. (1)

      1. (A) Healthy pregnancy program services.
      2. (B) These services must be provided by a licensed nurse, community health worker, or other individual of equivalent expertise.
      3. (C) These services must:

5. (i) Assess and evaluate participants' needs related to pregnancy and parenting;

   1. (ii) Assist participants in obtaining medical and mental health care; and

      1. (iii) Provide medically accurate, pregnancy-related medical information to participants;

   2. (2)

      1. (A) Care plan coordination services.

      2. (B) These services must be provided by:

         1. (i) Licensed social workers;
         2. (ii) Nurses;
         3. (iii) Community health workers;
         4. (iv) Licensed professional counselors; or
         5. (v) Other individuals of equivalent experience.

      3. (C) These services must:

         1. (i) Develop a care plan, resources, and supports for participants to address identified needs;
         2. (ii) Refer participants to local resources including without limitation state and federal benefits programs and local charitable organizations;
         3. (iii) Assist participants in applying for state and federal benefit programs;
         4. (iv) Assist participants in accomplishing the elements of the care plan;
         5. (v) Assist participants in relation to postpartum depression and related referrals;
         6. (vi) Assist participants in obtaining pediatric care and postpartum care; and
         7. (vii) Assist participants in obtaining substance abuse treatment and alcohol abuse treatment; and

   3. (3) Resource access assistance offer, which includes:

      1. (A) Education on public and private resources available to address the socioeconomic needs of the participant; and

      2. (B) Screening and assistance in obtaining services to address:

         1. (i) Abuse;
         2. (ii) Assault;
         3. (iii) Sexual assault;
         4. (iv) Neglect;
         5. (v) Coercion; and
         6. (vi) Human trafficking.

Codification Notes: "HIPAA" means the Health Insurance Portability and Accountability Act of 1996, which was enacted as Pub. L. No. 104-191. "HITECH" means the Health Information Technology for Economic and Clinical Health Act, which was enacted by Title XIII of Division A and Title IV of Division B of Pub. L. No. 111-5.