20 CAR § 1002-212 – Refusal to serve a specific family and, or, or both child

(a) If the local provider program the parent selected to provide an evaluation or IFSP service is unable or unwilling to provide the service outlined in the child’s electronic record for which the parent granted consent, the service provider must inform the service coordinator within two (2) business days of being notified in the state-approved data system of selection by a parent for that evaluation or service.
(b) The service provider is responsible for documenting the reason for refusal in the state-approved data system within these established timelines.
(c)
1. (1) A local provider program is prohibited from selecting the children they do or do not serve based on child and, or, or both family demographics including but not limited to the other location of the residence or service setting (if a teleintervention service delivery option is available for an IFSP service or services) or the perceived complexity of the child’s needs.
2. (2) If First Connections reasonably suspects a local provider program is selecting the children they do or do not serve based on a prohibited reason, it is the local provider program administration's responsibility to demonstrate that its refusals to serve have been for permitted reasons.