(a) Once failure to comply with Arkansas Work Pays Program requirements has been established, the following procedures will be followed:

1. (1)

   1. (A) Contact the participant to give him or her the opportunity to explain why he or she failed to comply and make a determination of good cause, if appropriate.
   2. (B) This contact will be in writing.
   3. (C) If the initial contact is made by phone or face to face, the TEA-1 must be mailed as a ten-calendar-day advance notice, and the case record must be documented accordingly.
   4. (D) The Program Eligibility Specialist will provide the participant, at a minimum, the following information:

(i) The specific act of noncompliance;

1. (ii) A reasonable time to establish good cause prior to applying the sanction;

   1. (iii) That if the sanction is imposed, it will result in the Arkansas Work Pays Program payment being reduced;

      1. (iv) That the sanction months in which benefits are received will continue to count toward the participant’s twelve-month time limit; and
      2. (v) A specific date and time for a home visit to be conducted before the notice expires;
2. (2) If the participant contacts the local office and good cause is determined to exist, then a good cause payment will be authorized; and
3. (3) In the event good cause is not established and the participant does not cooperate, the cash assistance payment will be reduced or cancelled, if appropriate.