(a)

1. (1) One of the most important aspects of case management is the follow-up after a participant has entered employment.
2. (2) The follow-up with the participant or employer should occur soon after employment begins and then continue periodically throughout the extended case management period.

(b) At a minimum, the employment follow-up contacts will occur according to the following schedule:

1. (1) Initial follow-up within five (5) days of participant entering employment or agency learns of employment;

2. (2)

   1. (A) Thirty-day follow-up thirty (30) calendar days following the initial follow-up.
   2. (B) The job retention employment follow-up database letter will be mailed to all employed transitional employment assistance (TEA) participants and former participants thirty (30) days after employment has begun or the case was closed due to employment.
   3. (C) The post-employment supportive services information attachment must be mailed with the job retention employment follow-up database letter; and
3. (3) Ongoing follow-ups every ninety (90) days during the remaining extended case management period.

(c) The following information will be discussed during the follow-ups as appropriate:

1. (1) Employment information — Participant. Verify employment information, e.g., name of employer, employer address, job title, start date, hourly wage, hours worked per week, length of employment, etc.;

2. (2) Employer.

   1. (A) Advise employer of eligibility for tax credit, if appropriate.
   2. (B) If the employment was developed by TEA, then during the placement remind the employer to contact the Program Eligibility Specialist if problems begin to surface;

3. (3) Extended support services (ESS).

   1. (A) Ensure participant has information on available ESS services, e.g., child care, transportation, employment bonus, etc.
   2. (B) Follow up with service providers to determine if any problems have arisen;
4. (4) Counseling/coaching. Provide encouragement to the participant, discuss any problems he or she may be having on the job, remind him or her not to quit their job without contacting TEA program staff first, etc.; and
5. (5) Other. Follow up with the employer or providers to determine if any problems have arisen.