1. (a) An application will be denied when:

   1. (1) Ineligibility due to a particular eligibility requirement is determined;
   2. (2) Eligibility cannot be established due to the lack of documentary evidence needed to establish an eligibility requirement; or
   3. (3) The applicant requests the application be withdrawn.

2. (b) When denying an application, the worker will:

   1. (1) Ensure that all pertinent information regarding the reason for denial is documented in ANSWER so that it will be clearly understood by a supervisor or other reviewer;

   2. (2)

      1. (A) If the reason for denial is withdrawal, obtain a written statement from the applicant requesting withdrawal, if possible.
      2. (B) If the applicant does not request the withdrawal in writing, then send Form DCO-1 advising the applicant the application will be denied in ten (10) days at his or her request;
   3. (3) Complete Form DHS-3350 to make any referrals for services requested by the applicant;
   4. (4) Key the denial in ANSWER using the appropriate denial code; and
   5. (5) If a system-generated notice of denial is not sent, complete Form DCO-1, Notice of Action, to advise the applicant of the denial.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: “12/06/11”