1. (a) View the person’s Social Security card and obtain a photocopy if one is not already in the case record.

2. (b)

   1. (1) If the number shown on the card is different from the number shown in ANSWER, make the necessary correction to ANSWER and change the enumeration code to "V".
   2. (2) The Social Security number will then be resubmitted to the Social Security Administration on the next tape.
3. (c) If the name shown on the card is different from the name in ANSWER and the person says the name on the card is correct, change the name in ANSWER to agree with the card and change the enumeration code to "V".

4. (d)

   1. (1) If the person says the name shown on the card is wrong, proof of the correct name should be obtained and ANSWER updated, if necessary.
   2. (2) An SS-5 with the documents verifying the correct name attached should then be submitted to the Social Security Administration to correct their records.
   3. (3) A DCO-12 should be sent with the SS-5 and documents to ensure that the documents are returned to the county office.
   4. (4) The SS-5 and DCO-12 will be annotated by entering the Social Security number shown in ANSWER, preceded by the state BENDEX code (040), in the appropriate spaces.
   5. (5) When the Social Security Administration’s records are corrected, an update will be received via the enumeration process and the enumeration code will be changed automatically to "E".
5. (e) If the name and number on the card agree with the name and number in ANSWER, send a photocopy of the card to the Systems Coordinator, Income Support Section, Central Office.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: “12/06/11”