(a) Timeline.

1. (1)

   1. (A) The Department of Human Services will review all application forms and materials within thirty (30) calendar days after the department receives a complete application package.
   2. (B) The department will return incomplete applications to senders without review.
2. (2) For approved applications, the department will furnish an approval letter via postal or electronic mail within ten (10) calendar days of issuing approval.

(b) Determinations include:

1. (1) Application approved;
2. (2) Application returned for additional information; and

3. (3)

   1. (A) Application denied.
   2. (B) The department will state the reasons for denial in a written response to the applicant within ten (10) calendar days of the determination.