(a)

1. (1) Area agencies on aging have an active and ongoing responsibility in monitoring.
2. (2) However, area agencies on aging shall not have access to Arkansas Long-Term Care Ombudsman Program records which contain identifying information about residents or complainants.

(b)

1. (1) The Division of Aging, Adult, and Behavioral Health Services of the Department of Human Services, area agencies on aging, and provider agencies shall not have access to resident records.
2. (2) Aggregate data and the ombudsman monitoring tool should be used for purposes of oversight and monitoring of the regional programs.

(c)

1. (1) The Regional Ombudsman shall conduct an annual review of selected Arkansas Long-Term Care Ombudsman Program records in accordance with the standardized tool developed by the Office of the State Long-Term Care Ombudsman.

2. (2)

   1. (A) The results of the review shall be submitted to the provider agency, the relevant area agency on aging, and the office.
   2. (B) This report shall not contain any resident, resident representative, or complainant identifying information.

(d)

1. (1) The office shall conduct a review of the regional program files at least once every two (2) years and report the results of the review to the provider agency and the area agency on aging.
2. (2) This report shall not contain any resident, resident representative, or complainant identifying information.