(a) The Arkansas Long-Term Care Ombudsman Program shall:

1. (1) Support the development of resident and family councils in long-term care facilities;
2. (2) Provide technical support to resident and family councils;
3. (3) Respond to questions and provide literature and assistance relating to resident and family councils; and

4. (4) Inform the leadership and/or membership of resident and family councils about the:

   1. (A) Purpose of the Long-Term Care Ombudsman Program;
   2. (B) Availability of the Long-Term Care Ombudsman Program to assist resident and family councils; and
   3. (C) Topics the Long-Term Care Ombudsman Program is prepared to present if requested.