Ombudsman representatives are responsible for:

1. (1) Providing Arkansas Long-Term Care Ombudsman Program services to protect the health, safety, welfare, and rights of residents in accordance with the provisions of:

   1. (A) The federal and state laws governing the Arkansas Long-Term Care Ombudsman Program; and
   2. (B) The provider agency contract for Arkansas Long-Term Care Program services;
2. (2) Fulfilling the program components, see Subpart 4 of this part;
3. (3) Documenting Arkansas Long-Term Care Ombudsman Program activities and case work in a designated software portal as required by the Office of the State Long-Term Care Ombudsman;
4. (4) Adhering to the Ombudsman Code of Ethics, see Appendix A of this part;
5. (5) Prohibiting inappropriate access to Arkansas Long-Term Care Ombudsman Program files, records, or other information in the possession of the regional ombudsman program;
6. (6) Carrying out other activities that the State Long-Term Care Ombudsman deems appropriate; and
7. (7) Performing each responsibility in accordance with all applicable federal and state laws, regulations, and policies, and office policies and procedures.