(a)

1. (1) The State Long-Term Care Ombudsman or designee provides the trainee a written examination.

2. (2) The examination is designed to assess the ability to apply the complaint investigation process to sample cases by:

   1. (A) Identifying issues involved;
   2. (B) Applying relevant statutes and regulations;
   3. (C) Developing a plan of action that demonstrates:

(i) An awareness of the appropriate ombudsman representative’s role; and

1. (ii) Appropriate resolution strategies and rationales;

   1. (D) History of the ombudsman program; and
   2. (E) Residents’ rights.

(b)

1. (1) The written examination will be evaluated by the State Long-Term Care Ombudsman or designee with an eighty percent (80%) score required for passing.
2. (2) If the trainee does not pass the first or second time taking the exam, the State Long-Term Care Ombudsman may identify additional work to be done on the examination needed to pass.

3. (3)

   1. (A) The trainee must complete a passing examination within two (2) months in order to become certified.
   2. (B) Trainees may submit the written examination no more than three (3) times during the two-month period.
   3. (C) If the trainee does not pass by the third attempt, the trainee will not be certified.