(a) Required training for candidates for Long-Term Care Ombudsman Representative certification includes, but is not limited to, the following topics and content areas:
- (1) History and role of the Arkansas Long-Term Care Ombudsman Program, including federal and state laws and regulations;
- (2) Residents’ rights, including federal and state laws and regulations;
- (3) Long-term care facility laws and regulations;
- (4) The aging process;
- (5) Facility visits, complaint investigations, problem solving, and case resolution;
- (6) Program policies, processes, and system documentation; and
- (7) Any other topic area deemed necessary by the Office of the State Long-Term Care Ombudsman.
- (b) These topics are presented in a combination of classroom, long-term care facility, or other appropriate settings.