20 CAR § 432-1101 – Certification training process

(a) The Office of the State Long-Term Care Ombudsman provides for training and certification of ombudsman program staff representatives and volunteer representatives as required by state and federal law.
(b) Classroom, on-site training, and examinations are done under the direction of the State Long-Term Care Ombudsman.
(c)
1. (1) For ombudsman program staff or volunteer representatives, the certification process consists of forty (40) hours of training.
2. (2) This includes:
  1. (A) Twenty percent (20%) independent study/homework;
  2. (B) Sixteen (16) hours classroom including remote format such as live webinars and/or phone discussions; and
  3. (C) Sixteen (16) hours of supervised field activities.
(d) All ombudsmen, whether paid employees or volunteer representatives, will complete the office’s program training curriculum and become certified within six (6) months of their certification training commencement.