1. (a) Employer customer satisfaction surveys shall be delivered in accordance with the SCSEP Employer Survey Kit for subgrantees issued by the United States Department of Labor.
2. (b) Host agency customer satisfaction surveys. Upon direction from the Charter Oak Group and/or the United States Department of Labor, the subgrantee would notify host agencies that they would soon be receiving a customer satisfaction survey from the Division of Aging, Adult, and Behavioral Health Services of the Department of Human Services.

3. (c) Participant customer satisfaction surveys.

   1. (1) Upon direction from the Charter Oak Group and/or the United States Department of Labor, the subgrantee would notify SCSEP participants that they will be receiving a presurvey letter advising them that they should be receiving a customer satisfaction survey from the division.

   2. (2)

      1. (A) After contacting the SCSEP participant and when directed by the United States Department of Labor or the Charter Oak Group, the subgrantee would mail SCSEP participants a presurvey letter.
      2. (B) The following steps should be followed when mailing the presurvey letters:

4. (i) The letter should be printed on subgrantee letterhead;

   1. (ii) The internal address and salutation using Mr./Ms. based on column for gender;

      1. (iii)
5. (a) (a) The letter should be signed in blue by the subgrantee director or by the person most likely to be recognized and respected by the recipient.

6. (b) (b) The person signing the letter may cross out the formal salutation and write over it the participant’s first name if they are on a first-name basis;

   1. (iv) The mailing envelope should have subgrantee’s name and address as return address and, if possible, director’s name;

      1. (v) Must have live postage stamp; and

         1. (vi) Must be mailed within specified dates.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: “6-1-97”