1. (a) Each area agency on aging shall establish written program policies and procedures for the hearing and resolution of individuals' complaints and appeals related to:

   1. (1) Unfavorable eligibility determination;
   2. (2) Unfavorable continued eligibility determination;
   3. (3) Termination for cause of an eligible participant from the program; and
   4. (4) Other grievances related to adverse actions or lack of actions by the area agencies on aging, except those actions as included in subsection (b) of this section.
2. (b) For the purposes of appealing or grieving an action or lack of action that directly relates to a participant's work assignment, the area agency on aging or host agency shall make available and utilize the same appeal and/or grievance policy and procedures that are applicable to its regular employees.
3. (c) Each area agency on aging ensures that the host agencies have written program policies and procedures for the hearing and resolution of individuals' complaints and appeals.
4. (d) Participant complaints alleging discrimination on the basis of race, color, religion, sex, national origin, disability, or age, except when age is a valid consideration under 20 CAR § 430-3512(b)(1), which are not resolved as a result of the area agency on aging’s procedures, may be filed with the Equal Employment Opportunity Commission.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: “9-1-10”