(a) Responsibilities of the Division of Aging, Adult, and Behavioral Health Services of the Department of Human Services:

1. (1) Oversight of all state and federally funded activities which involve service delivery to elderly persons;
2. (2) Maintain a list of all chore and homemaker service providers; and

3. (3)

   1. (A) Accept client complaints with regard to delivery of homemaker or chore services.
   2. (B) This shall include:

(i) Maintaining a file on all complaints;

1. (ii) Investigating complaints unless the division determines that the complaint is without merit; and

   1. (iii) Recording and filing the disposition and resolution of all complaints, indexed by provider name.

(b) Responsibilities of providers:

1. (1) Meet all requirements governing service providers of the program under which funding is being provided;
2. (2) Ensure that all service workers are bonded to protect the client from loss due to misconduct or mismanagement of the client's affairs;
3. (3) Ensure that all service workers receive instruction in the general needs of elderly clients with regard to homemaker or chore services;
4. (4) Ensure that each service worker has the necessary skills to perform the specific services needed by the specific client or clients whom he or she is assigned to serve;

5. (5)

   1. (A) Review the weekly time sheets of each service worker.
   2. (B) Ensure that time sheets are accurate and have been signed by the client or other responsible party;
6. (6) Visit each client's home at least once every ninety (90) days to evaluate client satisfaction and service worker performance;

7. (7)

   1. (A) Maintain individual records for each client.

   2. (B) These records shall include:

      1. (i) A schedule of service delivery;
      2. (ii) Weekly time sheets recording delivery of services and signed by the client or the responsible party; and
      3. (iii) Record of supervisory visits to the client's home; and

8. (8) Maintain financial records in accordance with standard accounting procedures and comply with all applicable state rules and federal regulations.

   1. (c) Complaints.

9. (1)

   1. (A) Any person who has a complaint about the services provided under this subpart may file a complaint with the division.
   2. (B) The division shall investigate any complaint regarding violations of this subpart.
10. (2) A record shall be maintained by the division of all complaints and their resolution, indexed by provider.