(a) Both the provider and the emergency response center must maintain technical and operations manuals describing:

1. (1) Equipment functioning, testing, and installation procedures;
2. (2) Emergency response protocol;
3. (3) Recordkeeping and reporting procedures; and
4. (4) User agreements.

(b)

1. (1) A log of all client calls will be kept by the emergency response center.

2. (2) This log shall record for each call the:

   1. (A) Date, time, and nature of the call; and
   2. (B) Response initiated by the center.