(a) Responsibilities of the Division of Aging, Adult, and Behavioral Health Services of the Department of Human Services:

1. (1) Authorize the provision of client representation to the eligible clients in the State of Arkansas;
2. (2) Prescribe, promulgate, and enforce policies, standards, rules, and procedures governing the provision of client representation;
3. (3) Establish a formula for the apportionment of funding for client representation to the eight (8) area agencies on aging;
4. (4) Develop program reports and data collection forms to standardize reporting of client representation;
5. (5) Provide technical assistance as needed for the development and provision of client representation services;
6. (6) Issue general revenue and Title III grant awards to area agencies on aging and monitor expenditures and services under those grants;
7. (7) Review and approve client representation components of the area agency on aging area plans; and
8. (8) Evaluate the client representation services provided by each area agency on aging to ensure compliance with program policies and procedures.

(b) Responsibilities of the area agencies on aging:

1. (1) Comply with policies, standards, rules, and procedures governing the provision of client representation;
2. (2) Comply with division assurances included in the area plan;
3. (3) Plan, develop, and provide services in compliance with directives of the division;

4. (4)

   1. (A) Integrate client representation into the continuum of services which includes outreach, information and assistance, and case management.
   2. (B) Include client representation in the area plan in accordance with the requirements of the division;
5. (5) Submit all required budgetary and service information;
6. (6) Submit monthly requests for funds in accordance with governing regulations;
7. (7) Maintain program activity data as required by the division; and
8. (8) Resolve client complaints in accordance with division policies and procedures.