As used in this subpart:

1. (1) “Access services” means those services associated with access to services, i.e., transportation, outreach, information and assistance, and case management/client representation;
2. (2) “Assistive technology” means technology, engineering methodologies, or scientific principles appropriate to meet the needs of, and address the barriers confronted by, older individuals with functional limitations;
3. (3) “Direct services” means services to older persons performed by the area agency on aging rather than contracted to a local service provider;

4. (4)

   1. (A) “Follow-up” means contact with client, family member, or provider to determine if service/benefit was provided as requested.
   2. (B) It is an integral part of client referral;

5. (5) “Information and assistance (I & A)”, formerly “information and referral”, means a service for older individuals that:

   1. (A) Provides older individuals and their caretakers with current information about opportunities, benefits, and services available to the individuals within their communities, including information relating to assistive technology;
   2. (B) Assesses the problems and capacities of the individuals;
   3. (C) Links individuals to the opportunities, benefits, and services that are available;
   4. (D) To the maximum extent practicable, ensures that the individuals receive the benefits and services they need and are aware of the opportunities available to them by establishing adequate follow-up procedures;

   5. (E) Serves the entire community of older individuals, particularly:

      1. (i) Older individuals with greatest social need; and
      2. (ii) Older individuals with greatest economic need; and
   6. (F) Is part of a continuum of services;
6. (6) “Information contact” means the provision of specific information in response to an inquiry;
7. (7) “Priority services” means access, in-home, and legal assistance;
8. (8) “Referral” means contact with a service or benefit provider on behalf of a client to ensure service/benefit delivery; and
9. (9) “Unit of I & A services” means a one-to-one contact provided in verbal or written form.