20 CAR § 47-113 – Volunteers

(a)
1. (1) The hospice shall use volunteers in defined roles under the supervision of a designated hospice employee.
2. (2) The hospice shall maintain documentation of active and ongoing efforts to recruit and retain volunteers.
(b) Training. Orientation and training shall be provided consistent with acceptable standards of hospice practice.
(c) Role. Volunteers may be used in administrative services or direct patient care.
(d) Level of activity.
1. (1) A hospice shall maintain a volunteer staff sufficient to provide administrative or direct patient care at a minimum that equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff.
2. (2) The hospice shall maintain a continuing level of volunteer activity.
3. (3) Expansion of care and services achieved through the use of volunteers, including the type of services and the time worked, shall be recorded.
(e) Employees as volunteers. Hospice employees may be used as volunteers only after completing a hospice volunteer training program.