(a) Complaints may be filed when an individual, hiring agency, or interpreting agency:

1. (1) Violates the NAD-RID Code of Professional Conduct of the Registry of Interpreters for the Deaf, Inc.;
2. (2) Knowingly hires an interpreter who is not qualified; or
3. (3) Engages in the practice of interpreting without a license.

(b) The following may file a complaint:

1. (1) Any deaf or hard of hearing consumer of interpreting services;
2. (2) Any hearing consumer of interpreting services;
3. (3) Any person having direct interest in the occurrence specified in the complaint; or

4. (4)

   1. (A) Any advisory board member acting on any information by that advisory board member that is relevant and material.
   2. (B) If the advisory board member files a complaint based on an anonymous tip, the complaint itself cannot be used to make a determination of whether this part has been violated.
   3. (C) A separate investigation must take place.

(c) To the extent the person filing the complaint is able, the complaint must:

1. (1) Specify the time, place, and person or persons involved; and
2. (2) Describe the actions that constitute the alleged offense.

(d)

1. (1) All complaints:

   1. (A) Are to be filed in writing with the advisory board using the Complaint Form (attached hereto as Appendix C); and
   2. (B) Should be filed within ninety (90) days of the alleged offense.
2. (2) If a complaint is initiated by an advisory board member, that advisory board member shall recuse on any vote taken regarding the complaint.

(i)

1. (1) Publication of final orders that result in sanctions shall be posted on the licensure website.
2. (2) However, any confidential information contained in the complaint shall be removed.