(a)

1. (1) Any party who is wronged or damaged by an individual or company licensed by the Board of Electrical Examiners of the State of Arkansas in the performance of electrical work on his, her, or its property may make written notice of complaint to the board.
2. (2) Such complaint shall state the actions of the license holder or holders causing damage to the complainant.

3. (3) Damage or wrongful action which may be investigated includes, but is not limited to, the following:

   1. (A) Property damage;
   2. (B) Electrical work that does not comply with the minimum standards for such work established by Subpart 6 of this part;
   3. (C) Threats of bodily harm made by a licensee; and
   4. (D) Accepting payment for electrical work or supplies that is not performed or provided.

(b)

1. (1) Upon receipt of a written complaint made against any party holding a license issued by the board, the Department of Labor and Licensing, Electrical Section staff may investigate said complaint to ascertain information relating to the complaint.
2. (2) The board may, on its own motion, cause a staff investigation of any licensee's compliance with the provisions of the act or the rules of the board.

(c)

1. (1) After investigation, the Arkansas Department of Labor and Licensing, Electrical Section staff shall determine if the allegations against any licensee are sufficient to warrant a revocation/suspension hearing.
2. (2) If such allegations are sufficient to warrant a hearing, staff shall recommend to the board that a revocation/suspension hearing take place.

(d)

1. (1) Any licensee shall be provided at least twenty (20) days’ notice of any revocation or suspension hearing.
2. (2) Such notice may be provided by certified mail to the last address provided to the board by the licensee.
3. (3) Notice shall contain a statement of the allegations and conform to the requirements of the Arkansas Administrative Procedure Act, Arkansas Code § 25-15-201 et seq., and this part.