(a)

1. (1) A complaint may be initiated by any person by a telephone call, a written complaint, or a walk-in complaint presented to any Arkansas State Board of Acupuncture and Related Techniques member or the board’s representative.

2. (2)

   1. (A) The board shall prepare a complaint form.
   2. (B) This form shall be available at the office of the board or from the Secretary of the Arkansas State Board of Acupuncture and Related Techniques.
3. (3) A written complaint form shall be submitted to the board to initiate the review process.
4. (4) If a complaint is made by telephone, a complaint form shall be mailed to the complainant.

(b) The secretary shall maintain a written log of all complaints received that records:

1. (1) The date of the complaint;
2. (2) The name, address, and telephone number of the complainant;
3. (3) The name of the subject of the complaint (respondent);
4. (4) The method by which the complaint was made, e.g., telephone, letter, sworn written complaint, etc.; and
5. (5) Other pertinent data as the board may direct.