(b) Debtor workplaces. Pursuant to Arkansas Code § 17-24-307, no licensee shall address a letter to or telephone any debtor at his or her place of employment unless:

1. (1) A good faith attempt has been made to contact the debtor by mail at his or her home; and
2. (2) The mail has not been returned and no answer has been received.

(c) Disclosure. Pursuant to Arkansas Code § 17-24-508, when an agency communicates with a debtor, the agency must disclose:

1. (1) In a written or telephone communication, the:

   1. (A) Specific reason for the communication;
   2. (B) Name of the creditor;
   3. (C) Licensed name of the agency;
   4. (D) Date of communication in written communication; and
2. (2) In oral communication, the identity of the collector making the contact.

(d) Prohibited activities. A licensee shall not engage in any of the practices or activities prohibited by Arkansas Code § 17-24-101 et seq., including but not limited to:

1. (1) Harassment or abuse;
2. (2) False or misleading statements;
3. (3) Unfair practices;
4. (4) Improper communication with a consumer/debtor; and/or
5. (5) Other prohibited behavior or actions such as those set forth in Arkansas Code §§ 17-24-307 and 17-24-503 et seq.