(a)

1. (1)

   1. (A) The purpose of the complaints procedure is to effectively deal with issues affecting the licensure or registration of contractors.
   2. (B) The complaints procedure is not intended to function as a dispute resolution process or a code enforcement process.

2. (2)

   1. (A) Any complaint registered with the Contractors Licensing Board of alleged violations must be submitted in writing with proper information to identify:

(i) Job site;

1. (ii) Owner, if possible;

   1. (iii) Any name and phone numbers of individuals; and

      1. (iv) Any other information that may tend to be useful in the investigation.
   2. (B) The complainant must furnish his or her or their name, address, and phone number in order to obtain any other information that may be necessary for proper investigation.
2. (3) A written response will be made to a complainant when investigation is closed if so requested in writing.

(b)

1. (1) A contractor who is licensed or registered shall cooperate with any investigation and provide the board with all relevant information requested by the board.

2. (2) The failure to cooperate or to timely provide the board with relevant information as requested may constitute misconduct in the conduct of the contractor’s business and may subject the contractor to the revocation of the contractor’s license or registration.

   1. (c)
3. (1) The board may delegate to the administrator/investigator the authority to obtain contractor compliance as may be necessary.
4. (2) The administrator/investigator will conduct all investigations in such a manner that would be complimentary to the licensing and registration law for contractors.

5. (3) The administrator/investigator may defer investigation into a complaint during the pendency of any civil litigation involving the complainant and contractor, and upon resolution of the litigation may act in accordance with the findings, order, or judgment of the civil court.

   1. (d) Any application being denied because of a violation of Arkansas Code § 17-25-101 et seq., shall become invalid and a new application must be submitted, and the thirty-day waiting period shall begin anew upon being received in the office of the board.