17 CAR § 75-801 – Complaints

(a)
1. (1) The Arkansas Board of Examiners in Counseling is authorized to receive complaints against licensees or applicants from any person.
2. (2) The complaint must be in writing and on a complaint form.
3. (3) Complaint forms are available from the board office or on the board’s website.
(b) The board will appoint a subcommittee to review all complaints, consisting of:
1. (1) The Executive Director of the Arkansas Board of Examiners in Counseling;
2. (2) The Attorney General representative; and
3. (3) One (1) current board member.
(c) The board may, on its own motion or recommendation by the subcommittee, initiate its own complaint and conduct an investigation of a suspected violation if reasonable cause exists to believe a violation has occurred.
(d) The subcommittee may enlist the assistance of an investigator should additional information be necessary.
(e) Upon completion of the complaint review the subcommittee will make a recommendation to the board, and one (1) of the following actions may be taken by the board as a result:
1. (1) Dismiss the complaint with no further action;
2. (2) Send a letter of caution to the licensee;
3. (3) Process a consent order and resolution agreement with the licensee that specifies conditions to be met and maintained; or
4. (4) Hold an administrative hearing to determine whether disciplinary action should be taken.