- (a) Notification of the respondent. If the complaint appears to state a prima facie violation of the law and/or other Arkansas Board of Dispensing Opticians rules, the Complaint Committee shall notify the dispensing optician named in the complaint by certified or registered mail of the complaint and request a written response to the allegation or allegations.
- (b) Investigation. Upon receipt of the licensee’s response or upon the expiration of the time period permitted for the licensee’s response, the Complaint Committee may conduct any further inquiry or investigation that appears to be appropriate based upon the circumstances of the individual case.
(c) Investigative officer.
- (1) The Investigative Officer shall be a person designated by the Chair of the Arkansas Board of Dispensing Opticians.
- (2) The chair shall agree, or contract, to pay compensation to, or reimburse the expenses of, any person serving as investigative officer authorized by the board.
(d) Investigative report.
- (1) Upon completion of the investigation, the investigative officer shall provide a written report to the Complaint Committee the results of the investigation.
(2) The Complaint Committee will recommend to the board whether to:
- (A) Conduct a hearing;
- (B) Take other action; or
- (C) Dismiss the complaint.
(3) The report of the Complaint Committee shall be:
- (A) A summary of the results of the investigation; and
- (B) Presented to the board without naming the licensee.