Complaints against a person, establishment, mobile salon, school of cosmetology, body art institution, and postsecondary school of cosmetology shall be reviewed as follows:

1. (1) Any person may file a complaint against any of the following, a person, establishment, mobile salon, school of cosmetology, body art institution, or postsecondary school of cosmetology licensed by the Department of Health on any of the grounds for disciplinary action provided in the Cosmetology Act, Arkansas Code § 17-26-101 et seq.;

2. (2)

   1. (A) Official complaints must be made in writing within ninety (90) days from the date of infraction.
   2. (B) In the event of a complaint from a student concerning the hours accrued or issues relevant to the completion of the course, the student may submit a complaint against the school of cosmetology, body art institution, or postsecondary school of cosmetology within ninety (90) days after the Certificate of Training form is submitted to the department by the school.
   3. (C) Any complaint solely limited to the terms of the contract between the student and the school of cosmetology, body art institution, or postsecondary school of cosmetology are not within the jurisdiction of this part and the Cosmetology Technical Advisory Committee; and

3. (3)

   1. (A) Complaints against a licensee will be provided a hearing by the committee.
   2. (B) Any licensee for whom disciplinary action is imposed by the committee may appeal the administrative action to the State Board of Health pursuant to the Arkansas Administrative Procedure Act, Arkansas Code § 25-15-201 et seq.