(a) Any person may file a complaint on any of the grounds for disciplinary action provided in Arkansas Code § 17-86-311(a) of the Massage Therapy Act, Arkansas Code § 17-86-101 et seq., against any of the following:
- (1) A person who practices massage therapy;
- (2) A massage therapy clinic/spa; or
- (3) A massage therapy school or postsecondary massage therapy school.
- (b) Official complaints must be made in writing within ninety (90) days from the date of infraction, notwithstanding complaints for sexual misconduct as defined under Arkansas Code § 17-86-102.
- (c) Complaints will be investigated by the Department of Health and its staff.
- (d) The department has the authority to investigate all such written complaints and investigate and refer to the Massage Therapy Technical Advisory Committee (MTTAC) any information that comes to its attention constituting reasonable belief that a violation of law or rule has occurred.