17 CAR § 30-501 – Sales practices

(a)
1. (1) All funeral merchandise shall have a visible price card.
2. (2) The price card shall clearly state what merchandise and whether any services are included in the quoted price.
(b) Every funeral firm, by a licensed funeral director, shall give to the person or persons making funeral arrangements or arranging for the disposition of a dead human body, at the time such arrangements are completed and prior to the time of rendering the service or providing the merchandise, a written statement to the extent then known, which includes the following:
1. (1) The price of the service that the person or persons have selected and what is included therein;
2. (2) The price of each of the supplemental items of service and merchandise requested;
3. (3) The amount involved for each of the items for which the firm will advance monies as an accommodation to the family; and
4. (4) The method of payment.
(c) No funeral firm shall bill or cause to be billed any item that is referred to as a “Cash Advance or Cash Accommodation” item unless the net amount paid for such item or items by the funeral firm is the same as it is billed by the funeral firm.
(d) Licensees shall comply with these and all other requirements of the Federal Trade Commission as they apply to funeral service.