- (a) From the completion of deployment until project closure, the Arkansas Department of Commerce Broadband Office shall continue to conduct desk research from time to time to ensure that 25/3 broadband service is still available from the grant-funded ISP within ARC project footprints.
(b)
- (1) From the completion of deployment until project closure, the broadband office may request a report from an ISP concerning any ARC project up to twice a year.
(2) Upon receiving such a request, the ISP shall provide, within ninety (90) days:
- (A) A confirmation that 25/3 broadband service is still available in the project footprint;
- (B) Information about pricing schedules;
- (C) Numbers of subscribers;
- (D) Take rates;
- (E) Information about any known service interruptions; and
- (F) Any other information the ISP may deem relevant.
(c)
(1) From the completion of deployment until project closure, each municipality, unincorporated community, or county shall submit biannually to the broadband office a report that may include:
- (A) An overall judgment of whether the ISP is fulfilling its service obligations;
- (B) Complaints about nonprovision or poor quality service that may have validity; and
- (C) Information about service interruptions that are known to have occurred.
(2) They are also encouraged to include:
- (A) Positive feedback from the public about the ARC project; and
- (B) Instances of the economic development impact of the ARC project.
- (3) Such reports shall be submitted within thirty (30) days of the ends of the six-month periods from January to June and July to December of each year.