(a)

1. (1) The towing business owner or designated agent shall submit the complaint in written form, with the original being sent to the respective Troop Commander.

2. (2) It shall include the following:

   1. (A) The specific nature of the complaint, including a detailed recitation of the facts upon which the allegation is based;
   2. (B) The name or identity of the Division of Arkansas State Police employee who has engaged in the alleged conduct that has given rise to the complaint; and
   3. (C) Any supporting documentation that would establish a basis for the complaint.

(b)

1. (1) If the complaint is based upon an allegation of missed tow rotation calls or inequitable assignment, the towing business owner or designated agent shall first examine the troop headquarters records before filing a formal complaint.
2. (2) This will provide both the division and towing business the opportunity to correct inadvertent omissions in tow assignments.
3. (3) If no resolution is reached, the Troop Commander shall review the complaint information and render a decision.