1. (a)

   1. (1) If a towing business becomes unavailable to take calls for any period of time, it shall notify the respective troop communications center.
   2. (2) That towing business shall be removed from the troop rotation list for the requested period of time.
   3. (3) The business may be permanently removed from the towing rotation if there are repeated instances of being unavailable.

2. (b)

   1. (1) A towing business owner is responsible for notifying the Troop Commander of any changes to the business, including, but not limited to:

      1. (A) Change of address;
      2. (B) Ownership status;
      3. (C) Wreckers;
      4. (D) Condition of wreckers;
      5. (E) Drivers; or
      6. (F) Any new circumstances of a driver.
   2. (2) Failure to do so may result in removal from the towing list.
3. (c) No towing business shall accept a service call if the tow vehicle operator is under the influence of any substance that could cause impairment.

4. (d)

   1. (1) Towing businesses on the towing rotation list shall not respond to the scene of a crash unless requested by the Division of Arkansas State Police or other law enforcement authority.
   2. (2) If contacted by a private party to respond to an accident, the towing business shall contact the troop communications center to advise the division of the request before proceeding to the scene.
   3. (3) The towing business must be able to provide the name and number of the caller, upon request.
5. (e) Towing operators soliciting “owner’s request” when responding as a first responder to any scene requiring a towing service may result in immediate suspension from the tow list.

6. (f)

   1. (1) A towing business shall accept calls on a twenty-four-hour per day basis.
   2. (2) A towing business shall not screen calls to accept only the most profitable, convenient ones.
7. (g) A towing operator shall be prepared to transport up to one (1) motorist or passenger involved in an incident if necessary.

8. (h)

   1. (1) Each towing business shall maintain a record or ledger of all vehicles towed at the direction of the division.

   2. (2) This record or ledger shall contain the following information:

      1. (A) Date, time, and location of the tow;
      2. (B) Description of vehicle being towed with VIN and license plate number;
      3. (C) Name of tow vehicle operator; and
      4. (D) Location to which the vehicle was towed.

9. (i)

   1. (1) Towing businesses shall remove all glass, vehicle parts, or other substances or debris dropped or spilled from the entire incident scene prior to leaving the incident scene.
   2. (2) The towing business is responsible for cleaning the entire incident scene, including removal of any nonhazardous materials.
   3. (3) This cleanup shall be divided among the responding tow companies in incidents that require more than one (1) company to respond.

10. (j)

    1. (1) In cases where recovery and/or cleanup efforts last for extended periods of time (more than one (1) hour), the towing company shall be responsible for managing traffic flow through the affected area.
    2. (2) The towing company shall take reasonable steps to ensure the safe and efficient flow of traffic.

Codification Notes: “VIN” means vehicle identification number.