Telephone utilities must investigate all customer-denied long distance telephone calls which are not credited to the customer's account. A record of all customer complaints either oral or in writing, shall be maintained by the telephone utility. All expenses regarding the investigation shall be the responsibility of the utility, except where complete investigation by the telephone utility determines that the original bill was correct.

Author: Alabama Public Service Commission

Statutory Authority: Code of Ala. 1975, §37-2-3.

History: Effective June 1968. Amended April 1988. Filed with LRS February 5, 2013. Filed for Codification in the Alabama Administrative Code by the Alabama Public Service Commission on February 5, 2013, pursuant to the Code of Ala. 1975, §41-22-7.