The Board may initiate proceedings as it deems appropriate to investigate and determine violations of the provisions of this Act. The statute of limitations for complaints filed with the Alabama Onsite Wastewater Board shall be 3 years.  Persons reporting alleged violations shall do so by obtaining a consumer complaint form from the Boards official website or requesting one from the office of the Executive Director. Persons alleging violations of this Act by any other person may request the Board to hold identifying information in a confidential manner. The Board shall adopt by resolution the procedures for investigations of complaints against licensees or the Board may enter into informal settlements with the licensee it is investigating, provided each such settlement is ratified by the Board. Said resolution shall be available at the office of the Executive Director.

Author: Melissa Hines

Statutory Authority: Code of Ala. 1975, §§34-21A-1, et seq.

History: New Rule: Filed May 19, 2000; effective June 23, 2000. Amended: Filed April 24, 2009; effective May 29, 2009. Amended: Published December 31, 2025; effective February 14, 2026.