(a) An appropriate subject for investigation by the ombudsman is an administrative act of an agency that the ombudsman has reason to believe might be
- (1) contrary to law;
- (2) unreasonable, unfair, oppressive, arbitrary, capricious, an abuse of discretion, or unnecessarily discriminatory, even though in accordance with law;
- (3) based on a mistake of fact;
- (4) based on improper or irrelevant grounds;
- (5) unsupported by an adequate statement of reasons;
- (6) performed in an inefficient or discourteous manner; or
- (7) otherwise erroneous.
- (b) The ombudsman may investigate to find an appropriate remedy.