1. (a) Each telephone utility shall report to the commission, in accordance with 3 AAC 48.095, all instances where the quality of service it provides fails to meet the surveillance levels specified in 3 AAC 52.280(d), 3 AAC 52.300(a), or 3 AAC 52.310(e) for three consecutive months. That report must be filed with the commission not later than 30 days following the three-month period during which the surveillance levels have not been attained.

2. (b) Each local exchange carrier shall notify the commission as soon as reasonably possible any outage defined in 47 C.F.R. 4.5(a), of at least 30 minutes' duration that affects 25 percent or 100 end users of an exchange, whichever is less, that causes isolation of working lines in any exchange from 911 access, or that causes a complete loss of extended area service (EAS). The notification must include

   1. (1) the date and time of onset of the outage;
   2. (2) the geographic areas affected by the outage;
   3. (3) cause of the outage and estimated restoration time, if known; and
   4. (4) the number of customers affected.
3. (c) Repealed 11/22/2017.

4. (d) Each intrastate interexchange carrier shall notify the commission as soon as reasonably possible of any outage defined in 47 C.F.R. 4.5(a) that requires reporting to the Federal Communications Commission under 47 C.F.R. 4.9(b) or any outage that does not meet this threshold that causes a toll trunk outage of at least eight hours in duration. The notification must include

   1. (1) the date and time of onset of the outage;
   2. (2) the geographic areas affected by the outage; and
   3. (3) cause of the outage and estimated restoration time, if known.

(Eff. 1/5/79, Register 69; am 11/6/2016, Register 220; am 11/22/2017, Register 224)

Authority: AS 42.05.141, AS 42.05.151, AS 42.05.291, AS 42.05.331