Complaints not in writing or not signed by the complainant are informal complaints. The commission staff shall attempt to assist complainants in resolving informal complaints by

1. (1) referring complainants to established institutional avenues for complaint resolution; and
2. (2) providing instructions for filing a formal, written, and signed complaint.

(Eff. 4/27/2001, Register 158)

Authority: AS 14.48.050, AS 14.48.130